Due to the made-to-order nature of our products, we do not offer refunds once production has begun.

We do offer repair or replacement under the following conditions:
– Manufacturing defects
– Damage during transit (reported within 48 hours of delivery)

To initiate a claim:
– Email us at [your email] with your order number and photos
– Our team will review and respond within 3 business days

All resolutions are provided at the discretion of Ambercue after quality assessment.